Winterthur Life extends its commitment to customer
service by improving its service administration with developments
from Phoenix Technology Group.
Dublin, November 2005 – Winterthur Life UK, one of
the UK’s leading insurance firms, has signed a deal
with Phoenix Technology Group, provider of process, content
and records management solutions, to enhance its existing
customer service systems and roll the solution out to an
additional 100 users. The system will improve customer service
in support of A-Day regulation, provide enhanced management
information to support the IFAs and ultimately increase
the level of service offered by Winterthur. The success
of the initial implementation which went live in 2000, has
assured that the new roll-out will bring further benefits
to Winterthur Life UK, maximising the use and investment
in existing IT infrastructure.
The Phoenix solution, already deployed within the customer
administration centre has provided significant cost savings
and productivity improvements. New compliance legislation
and the drive to provide superior support to the IFA business
led Winterthur Life UK to review their internal processes
and procedures to determine what was required to meet their
business expansion plans.
Phoenix Technology Group was chosen because of their excellent
track-record within Winterthur Life UK, their in-depth knowledge
and experience in insurance, and their ability to deliver
projects quickly at fixed costs. The new solution will enable
faster, more efficient handling of service requests and
improved customer service processes at Winterthur Life UK,
improving management of the overall administration function
and the flexibility to grow the business as required.
“Based on their extensive experience in providing
content and process solutions, Phoenix are bringing us extra
core business functionality, providing us with significant
process improvements, not to mention improving the interface
to our mainframe systems. This enables us to provide increased
services to our business partners and customers while at
the same time reducing the cost of our internal administration
costs, and maximising our existing investment in technology
and business systems” comments Steve Myers IT Operations
& Infrastructure Manager.
“Winterthur Life UK was one of our first customers
so we are delighted to continue our strong relationship
with them” says Brenda Reilly, Sales and Marketing,
Director Phoenix Technology Group. “The extension
of the Phoenix solution to a whole new business area is
recognition that Winterthur has recognised our solution
as superior within the industry. Our implementation has
brought real added-value and business functionality to Winterthur
and significantly improved their business processing capabilities
and productivity. The aim of this project is to further
reduce costs and provided a compliance infrastructure that
supports a multitude of regulation.”
-Ends-
About Phoenix Technology Group:
Phoenix Technology Group delivers process, content and records
management solutions to financial services companies on
a fixed cost and fixed timescale basis. Our customers include
blue-chip names such as AXA, Royal & SunAlliance, FirstAssist,
Lloyds TSB and many more. If you would like any further
information on our solutions or our services, please contact
us.
For further information contact:
Brenda Reilly
Phoenix Technology Group
01 670 7722
Brenda.Reilly@phoenix.ie
