Phoenix Technology Group, a leading Irish software provider, has just launched a new business process management solution for the SME market. The new solution - e² lite - is designed to increase employee productivity by up to 30 per cent.

e² lite is an 'out-of-the-box' image & workflow enabled business process management solution. It is designed to; eliminate the paper mountain, streamline business processes, cut operational costs, place control of resources and processes in the business manager's hands, and all at a cost that is affordable to SME's.

The solution can be customised to meet the requirements within any industry sector. This means smaller banks, insurance companies, accountancy practises, credit card companies and solicitors' offices, can tailor the solution to suit their specific business model. The solution is also applicable in departments of larger service organisations including government departments.

"Customer expectations for fast, reliable service are putting increasing pressure on businesses, in terms of how quickly a company can respond and the level of service that it can provide. In addition, pricing pressures are creating demands for greater efficiency and lower costs of services" said John Feighan, managing director, Phoenix Technology Group.

"However, until now, smaller scale implementations of business process management solutions have been prohibitively costly for SMEs, despite the fact that they face exactly the same pressures as large corporations. e² lite exploits our experience of implementations in blue chip service organisations allowing us to deliver business process management solutions to SME's, at a fixed price in a greatly reduced timescale," said Feighan. "The bottom line is that all organisations, particularly in the present market climate, have to improve their ability to attract, retain and service customers, while decreasing the costs of providing that service. This is the job that e² lite is designed to do," he said.

About Phoenix Technology Group:
With offices in Dublin and London Phoenix was founded in 1997. Phoenix delivers enterprise content management and e-process solutions to global retail financial institutions. Phoenix is a leading provider of web-enabled solutions for multifunctional contact and service centres empowering organisations to manage complex service processes and high-volume transaction relationships with customers, brokers and suppliers regardless of the source media (paper, e-mail, e-form, voice).

Customers include AXA Sun Life, CGNU, Royal Sun Alliance, and Scottish Widows/Lloyds TSB. For more information, please visit www.phoenix.ie.