Phoenix Technology Group, the Irish financial software provider, is to roll out e², its content management and eprocess solution to 200 administrators throughout Personal Pension Management limited (PPML).

Dublin November 2002 - PPML is the specialist pension administrator within Winterthur Life, the UK based financial services arm of Credit Suisse Group. PPML has a 35% share of the Self Invested Personal Pensions (SIPP) market, with in excess of 20,000 SIPPs under management.

According to Matthew Lucas, Senior Business Manager for PPML "Storage costs were getting out of hand so we needed to remove the paper from our customer service processes. Through scanning and indexing, all customer communication (letter, fax, email, eform) will be captured into a central repository in Phoenix e² imaging and workflow system. Policy files will be immediately accessible to administrators from the desktop, the time taken to complete many tasks will be greatly reduced".

Added Mr. Lucas "Flexibility in the process mapping tools within e² have allowed us to automate complex business processes across different teams and departments. The key business functions that will be supported are: SIPP Administration, Property Administration, Income Drawdown, Reconciliation and Technical Compliance.

Due to a highly competitive and regulated environment, a key requirement for PPML was that managers gain tight control and the ability to maintain consistency and compliance over work in progress. "The fundamental principle of the e² solution is to deliver a set of applications directly to the business so business managers can configure and manage the organisational processes, service levels and workloads. The Phoenix solution will reduce the time taken to create, handle and process transactions, it also enables PPML to create new processes so that new products can be brought to market quickly" commented Niall Clarke, Chief Technology Officer, Phoenix Technology Group

"Using e² configurable rules-based system, we have chosen to distribute work on a "Push" basis according to certain parameters such as a user's team, skillset, product line or the priority of certain work. The administrators will not need to spend time collating files and organising their daily workload, they can simply complete the next task in their work queue, while our managers can be assured that the customers service levels will be met" said Lucas.

The system supports both in-house and remote workers through web-based and Windows NT client-server applications. For the majority of cases, either a team or individual administrator handles a plan from application to final claim, except where certain steps need to be processed by another user or department e.g. an authorisation step. Case management functionality will also be applicable for remote workers through the creation of virtual teams.

Developed using Phoenix's workflow engine and Oracle's 9i database, e² integrates with PPML's line of business applications - LISA from WMS (Wealth Management Systems) and an in-house developed Property Administration System. The user need only work from one interface to complete all tasks with no need for 'screen hopping'. "The implementation is being carried out on a set timescale and a fixed price basis, we are set to 'Go live' on December 06 2002" said Lucas.

About Phoenix Technology Group

With offices in Dublin and London, Phoenix was founded in 1997. Phoenix delivers enterprise content management and e-process solutions to the financial services sector. Phoenix empowers organisations to manage complex service processes and high-volume transaction relationships with customers, brokers and suppliers regardless of the source media (paper, e-mail, e-form, voice). Customers include AXA Sun Life, CGNU, Royal Sun Alliance, and Scottish Widows/Lloyds TSB.

 

For further information please contact:

Brenda Reilly

PHOENIX TECHNOLOGY GROUP.

Phoenix House 32/34 Castle Street

Dublin 2

Ireland

Tel: +353 1 6707722

Fax: +353 1 6707721

E-mail Brenda.Reilly@phoenix.ie Web www.phoenix.ie