March 1999 - FileNET Corp. (Nasdaq: FILE) today announced that its ValueNET partners have chosen the Panagon family of integrated document management (IDM) products as the development platform for more than 200 industry-specific solutions now on the market. These applications address the needs of organisations in industries such as financial services, insurance, manufacturing, utilities, telecommunications and government to strategically manage their information assets to deliver better customer service and make more informed business decisions.

"In less than one year, Panagon has gained a strong following among systems integrators, developers and independent solutions vendors as the technology platform of choice for addressing their customers' business needs. The large number of applications, together with broad market acceptance, have made Panagon the most successful product launch in FileNET history - in the first ten months of its life, more than 250,000 seats have been shipped," said FileNET's president and CEO, Lee Roberts. "FileNET Panagon IDM software has enabled our customers to more effectively leverage the Internet, with a significant number of Panagon IDM solutions using a Web browser as the primary user desktop."

"The strong partner and customer response to Panagon strengthens FileNET's market position as the leading vendor of integrated document management software," added Roberts. "Customers are leveraging the industry expertise of our partners to deploy Panagon-based solutions that are transparent to their employees, but integral to business applications that demand instant access to information." Panagon is a suite of IDM component software that allows users to cost-effectively access any document from any desktop and then put those documents to work using document-centric, graphical workflow processes. It is the first software product that allows users to effortlessly access all documents stored in scalable, networked document libraries from within a MicrosoftÒ Windows ExplorerÒ or Web browser interface. Panagon software delivers seamless, "out-of-the-box" integration with Microsoft Windows and Windows NT Workstation environments and applications. It allows users to easily manage and view more than 200 document formats, including images, text, video and fax.

UK Panagon-Based Applications - The Insurance DeskTOP (IDT) from Phoenix

Insurance companies demand that workflow and imaging technologies deliver 30%-40% cost savings. This can only be achieved consistently by implementing an out-of-the-box solution across the whole organisation. Phoenix has responded by building such an industry solution: The Insurance DeskTOP (IDT) based on the FileNET Panagon software suite.

The IDT has helped several large Insurance companies to distribute various types of work (paper, email, telephone) to the right user in the right priority regardless of whether they work in the front/back-office or the call-centre. The IDT has enabled these companies to dynamically balance work across all customer-facing teams based on a sophisticated parameter set.

Uniquely, the IDT gives the Insurance Manager the power to control the flow of work and the assignment of resources using a set of business driven administration facilities and an MIS suite of reports to monitor performance across the full organisation. The IDT enhances the customer relationship by presenting the everyday user with a single view of all customer, product and contact history detail.

For too long Insurance companies have compromised the competitive advantage offered by future technology for current functionality. Phoenix has developed the IDT as a component-based product that uses the power of the Panagon Open Systems Architecture to leverage future technologies.

About FileNET

FileNET Corp. (www.FileNET.com) is a proven leader in delivering integrated document management (IDM) software to unleash the power of information for corporate and government organizations. FileNET's Internet and client/server solutions provide standards-based workflow, document imaging, electronic document management and report management (COLD) software for managing information and enhancing productivity. Costa Mesa, Calif.-based FileNET markets its innovative products in more than 60 countries through a global FileNET sales, professional services and support organization, including its ValueNET partner program of resellers, system integrators and application developers. FileNET and ValueNET are registered trademarks and Panagon is a trademark of FileNET Corp. All other named products mentioned in this release may have been identified trademarks or registered trademarks of their respective holders.

About Phoenix Technology Group

Phoenix has a proven track record of delivering industry strength workflow and document management solutions to the finance sector. All solutions are delivered on a fixed-price/fixed-plan basis using leading edge O-O components, tools and techniques. (www.phoenix.ie)

Customers

Just some of our customer who use are the Panagon-based IDT solution are Scottish Widows, CGNU and Progressive Life.