March 2001 - LBS Group, Germany's largest building society, has signed a major contract with Dublin based Phoenix Technology Group and German partner CENIT AG Systemhaus. The contract is for the supply of a customer content management system, which is designed to boost customer service and productivity. LBS Group have selected the Phoenix flagship product, the Integrated DeskTOP (IDT).
"LBS chose the IDT standard packaged solution because management believes that adopting a packaged implementation combines low risk with proven technologies," said Dieter Heymann, a member of the LBS Board of Directors. "In addition, the packaged approach offers continued improvement of the solution driven by product enhancements which will keep pace with market and technological advancements."
"This is an important win for us, one of our key advantages is our experience gained from over fifteen similar implementations across Europe," commented Brigid Walsh, European Business Development Manager, Phoenix Technology Group. "The IDT is recognised as a leading content management and e-service solution by major institutions in the retail financial sector throughout Europe. This deal with LBS reinforces our position as a market leader"
By choosing Phoenix IDT, LBS aim to empower their business managers with the flexibility to configure and control their work procedures, distribution / allocation rules and resources through a user-friendly desktop.
The Phoenix solution will enable LBS to manage high volume transaction relationships with customers regardless of the media format they choose to use. Phase one of the implementation will support document capture, this functionality can be extended to include email, fax and telephone. The IDT will provide staff with 'decision support' and 'case management' facilities and enable supervisors to balance work across the enterprise. LBS will achieve increased productivity of over 30% and enhanced customer service because users will have a single view of each customer thus enabling them to handle more tasks at first contact. With multiple access to documents across departments reduction in operational costs will also be a key benefit.
Phoenix is a premier FileNET Partner. The IDT will be
built on FileNET's Panagon product set and a suite of components.
Phoenix has also established a strategic partnership agreement
with CENIT to distribute the IDT within Germany. Phoenix
and CENIT work jointly on Sales and Marketing activities
throughout Germany.
About Phoenix Technology Group
With headquarters in Dublin, and European operations in
Bristol & Edinburgh, UK, Phoenix was founded in 1997. Phoenix
delivers end to end contact and e-service solutions to global
retail financial institutions. Phoenix is a leading provider
of web-centric solutions for multifunctional contact and
service centres regardless of the source media (email, e-form,
telephone).
Phoenix is a Premier FileNET Partner and ISV. Phoenix works closely with FileNET to ensure that skills and products are kept at the forefront of available technology. Phoenix was awarded a FileNet Partner of the Year award in 1998 and 1999. In 1999 FileNET recognised the IDT product as a 'best-of-breed' solution for the finance industry, resulting in several joint campaigns.
About CENIT AG Systemhaus
CENIT AG Systemhaus is a leading global service provider for information technologies and is listed on the Neuer Markt. By concentrating on Internet technologies, CENIT operates in the e-business, CAD/CAM Solutions and IT Services arena, offering tailor-made solutions to customers, all from one source. In 1999, CENIT AG Systemhaus made sales of Euro 79.5 million. In addition to its branches in Berlin, Frankfurt, Duesseldorf, Hannover, Munich and Saarbruecken, the company has subsidiaries in Manchester, U.K. and Frauenfeld near Zurich, Switzerland. Across actual acquisitions CENIT is now also represented in USA, Canada, Mexico, Italy and France.
